Design of a performance evaluation programme for a company in the Education sector
following introduction of a management incentive scheme. Using the Nickols matrix, values
were redigned based on competencies and correlation with organisational structure.
Management training in the use of the new evaluation tool was then undertaken with
particular emphasis on feedback management, also through the use of role play with the help
of video footage and debriefing sessions. Guidelines for the new meritocratic policy were
defined taking into consideration peer markets and best practices.